The latest news headlines regarding the healthcare.gov debacle are an excellent example of how not to launch a new website, application or any other IT product. The common development pitfalls — lack of visibility and communication were imminent throughout the whole development process.
As many of you will agree, lack of visibility and communication are illnesses suffered by many software development and IT projects. The problematic signs are usually there, but they are not communicated to higher management.
Without the proper visibility into the process and without the ability to understand the status of the project at all times, management cannot make the correct decisions to ensure the success of the project. Healthcare.gov is an unfortunate example of the catastrophic consequences of noise interfering with the message communicated to higher management.
How can such problems be avoided? … More on the subject in our latest PR release