We've been making changes over the last several weeks to better support our customers at PractiTest. As our client-base grow, so do the support requests, and our need for more automation and integration to our workflows.
That’s why we have migrated to new PractiTest help platform (via Assistly). This will make support more efficient. What you can expect is the same level of support, with the following visible changes:
- All support will be answered right in your inbox.
- A new knowledge-base, with the same articles you're used to.
- Later on, an easier ticket submission right from the app instead of opening your email or creating a ticket in the help site.
We are confident this new system will make our excellent support even better.