Handled Availability Issues - PractiTest - Test Management

Handled Availability Issues

Last updated: November 01, 2010

Yesterday (Nov 16th, 1:00AM GMT) we experienced some availability issues with PractiTest. Within a short time the team managed to handle everything and we were able to return to full service as usual.

We believe in honesty and openness, that’s the reason we log this and all issues we experience in our company blog. To serve as a reference, our last availability issue was back in June 2009 (17 months ago!), and a result of it we decided to shift to Amazon EC2 mainly due to the better SLA we were able to receive from them.

We’re still investigating the current incident, but it was reassuring to see that our monitoring services and fast resolution procedures were able to kick-in promptly and effectively.

We are also very proud that our previous availability issue was 17 months ago, and we will do our best to keep this level of service availability going forward.

Please feel free to contact us if you have any questions.

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