TestLink vs. ServiceNow Test Management

Choosing the right test management solution can be a challenging endeavor, especially with so many tools promising to streamline QA processes.

TestLink screenshot

ServiceNow Test Management screenshot

When assessing testing solutions, we recommend focusing on the following features, as highlighted in our comparison of TestLink and ServiceNow Test Management.

TestLink screenshot

ServiceNow Test Management screenshot

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TestLink

ServiceNow Test Management

See who is scored higher than TestLink

See who is scored higher than ServiceNow Test Management

Requirement and User Stories Management

	Support for hierarchical requirements		(via separate plugin)

Test case management

	Add attachments to each test step
	Clone Tests between projects
	Batch operations (cloning, editing, deletion)
	Reusable test repositories
	Exploratory Testing module (session based testing)

Test Sets and Execution Management

	Audit history of runs and results
	Edit tests during runs
	Report issues/bugs from tests and auto-populate tests to reproduce
	Assignment of Cycles and Tests to testers
	Parameterization of Test Cases and Sets
	Batch operations (cloning, editing, deletion)
	Reuse tests from repository for any test set run
	Test Set Permutations	N/A

Issue management

	Independent issue management module		(via separate plugin)
	Ability to detect and prevent duplicate issues
	Batch editing

Time-Based Testing Iterations Management

	Milestones/Releases Management

Integrations

	Integration with 3rd party Bug Tracking systems
	Integration with Test Automation Tools		(via separate plugin)
	Integration with Source Control systems
	Zapier
	API
	Slack integration
	Webhooks

Customization

	Hierarchical filters to organize information (e.g. Test Tree, Bug categories, Requirement types)
	Custom Workflow
	Custom fields and filters
	Permissions & personalized mail notifications

Reporting

	Customizable Dashboards graphs, reports and metrics
	Scheduled reports

AI-Powered Test Management

	Test Steps Creation
	Test Steps Editing
	Assigning a Score to Reflect Test Value

Additional Features

Import & Export all data
Search (ability to add criteria)
External dashboard and embedding graphs
Cloud or Installed	Installed	Both
Task Board

Security and Certifications

	Soc 2
	ISO 27001

Service and Support

	Service and Support

Compare TestLink to PractiTest

Compare ServiceNow Test Management to PractiTest

“We evaluated several different test management platforms and chose PractiTest as our company standard. We are now consolidating our various test management systems into PractiTest.”

– Arthur Meloy, VP Site Reliability Engineering at NCR

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