JIRA Configuration

Follow these steps to configure your PractiTest JIRA Two-Way integration

Devoted to your JIRA issue tracker? At PractiTest, we understand… and so we’ve enabled integration with JIRA, leading to the seamless management of a comprehensive end-to-end QA and development process using both these great solutions.
Following this simple setup, JIRA will be automatically updated with issues arising during testing with PractiTest, though you can still add details in JIRA about each issue. PractiTest also allow users to present a single, uniform view covering requirements, tests and issues.

Table of Contents

Two-way integration – how it works
JIRA Cloud
JIRA Server
How to include only part of your JIRA projects in PractiTest Integration and exclude others
Project Setting (for both JIRA Cloud and Server)

Two-way integration – how it works

Once the systems are (easily) configured and integrated, issues detected during testing in PractiTest automatically open a new issue form in JIRA with all the data (steps and actual results) already pre-entered. This is the case for both one-way and two-way integration.

With two-way integration, the new PractiTest link to the issue in JIRA is automatically updated with the name of the issue, its status and description; the two systems are always in sync, eliminating the need to enter JIRA to check issue status.

The two-way integration is supported only under PractiTest’s Enterprise license

General Configuration

JIRA Cloud (Atlassian Host)

1. [Project Admins] In PractiTest, go to Account settings > Integrations tab > select JIRA Cloud.
2. Get the API_TOKEN
Inside JIRA – Add the pt_id custom field to JIRA

1. Click on the settings icon, then choose issues

JIRA integration PT- add id

  Custom fields
2. On the left menu bar choose the “Custom fields” option
3. Choose “Number Field” and click “Next”
4. Field name: pt_id*
* Note that pt_id should be written in lowercase letters.
5. Description (options): PractiTest internal integration issue id for status synchronization
6. Select “Global Context” if you with PractiTest to synchronize issues with all of your projects, and all your screens (and especially “Create issue screen”)
7. Click Update


  • Associate field pt_id to screens – select “Default Screen” and click “Update”.*
  • * In case you have many boards within JIRA project/s you would like to integrate with PractiTest, associate the field with boards screens as well.JIRA_Associate field


Inside JIRA – Install PractiTest Plugin for JIRA Cloud
[JIRA Admin] Go to JIRA and look for add-ons and install it:
  • Click on Settings -> JIRA Administrations -> Add-Ons, search for PractiTest, and click Manage
    Goto: https://marketplace.atlassian.com/plugins/practitest-jira-addon and click on the “Get it now” green button.
  • After it’s installed, open the “PractiTest Integration AddOn”, and click on the configure key


  • Fill out the API Token from Step 2.

Goto Rest of Project Settings (for both JIRA Cloud and Server)

JIRA Server (on Premise / you host)

1. [Project Admins] In PractiTest, go to Account settings > Integrations tab > select JIRA Server and generate and copy API Token.
2. [JIRA Admin] Click on the “Administration” link on the top right.
  • Click Manage Plugins and then Upload PluginJIRA_manage_plugins
  • Upload the jar file – get the latest plugin from the atlassian marketplace
  • Click configure under ‘practitest-jira-lite’
  • Fill in the API-Token (taken from the PractiTest Account Settings)
    – The Host should be https://prod.practitest.com/
    – The Proxy should be wss://proxy.practitest.com:443/
  • Note: verify Connection Status is Connected.


*Please note: The PractiTest plugin for JIRA is supported for JIRA-4 and above

How to include only part of your JIRA projects in PractiTest Integration and exclude others

Step 1: Go to your Jira Administration (Accessible for JIRA Admins only)
Step 2: go to Manage add-ons —> click on PractiTest Integration AddOn
JIRA Administration
Step 3: Click on Configure
JIRA Configure
Step 4: Check “Enable PractiTest addon for the following projects only” and check the specific projects that you wish to integrate. Any project that you don’t check will not be integrated.Note that by default the box is unchecked and all projects are integrated.
Check box configure

Project Settings: (For both JIRA Cloud and JIRA Server)

Steps to take with each project

1. [PractiTest Project Admin] In PractiTest, go to project Settings > Integrations , and activate the Issue Integration Support (click on the ‘Activate’ link).

PractiTest Settings Integrations

Then select the JIRA integration you want:
Set up practitest integrations

2. For each Issue type in JIRA that you want to integrate with your PractiTest project, add a line defining the JIRA project and Issue type.
3. Click the “Create Issue Integration” button to activate the integration.

Issue integration JIRA cloud

 4. Repeat steps 1-3 for each project in PractiTest that you’d like to sync with JIRA.


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